FAQs
SHIPPING
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders are processed Monday - Friday, excluding holidays. Please allow 2-3 days for your order to be processed before shipping. This may take longer if we receive a high volume of orders. A notification plus tracking number (if you chose tracked) will be sent to you via email.
Orders to the United Kingdom + Ireland should arrive within 2-3 business days (not including processing times) - sometimes this may be sooner.
Orders to the Republic of Ireland should arrive within 3-6 business days (not including processing times).
HOW MUCH IS SHIPPING?
Orders placed in the United Kingdom, Scotland, Wales & Northern Ireland are shipped with Royal Mail. £3.75 (Tracked 48) £4.99 (Signed for).
Ireland (Republic of) £5 (DHL).
WHERE DO YOU SHIP?
We currently only ship to the United Kingdom + Ireland.
Sign up to our mailing list at the bottom of our website to be notified when shipping to your country becomes available.
DO I HAVE TO PAY FOR DUTIES & TAXES?
United Kingdom - duties and taxes are covered in the cost of your shipment.
Republic of Ireland - duties and taxes are NOT covered in the cost of your shipment - you are responsible for any additional duties + taxes once your order arrives in your selected country.
ORDERS & PAYMENTS
CAN I CHECK MY ORDER?
You can view your order on your Account page - this is updated once payment has been processed and once your order ships.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept PayPal. We also accept Visa and MasterCard which can be used by selecting the PayPal option at checkout.
RETURNS
Due to hygiene reasons we do not accept returns. If you have any additional questions email our team at hello@snatchedtape.com (inc. your order number) and we will do our best to help.
Once an order has been placed we are unable to cancel your order. We are not responsible for any address errors or order delays after your package leaves our hub. Note: original shipping charges are non-refundable.
PRODUCT
WHAT IS SNATCHED TAPE?
Snatched Tape is a makeup tape designed specifically for the eye area.
HOW LONG DOES SNATCHED TAPE LAST?
You can expect Snatched Tape to last around 3 months with everyday use.
CAN I USE SNATCHED TAPE WITH ANY EYELINER?
Snatched Tape can be used with any type of eyeliner or eyeshadow. For beginners, we recommend using an eyeliner with a felt tip. This will give you the most precision during application.
WILL SNATCHED TAPE REMOVE MY MAKEUP?
No! Snatched Tape can be used before or after makeup application, no need for clean up.